Feel free to track the status of your order by logging into our website and navigating to "My Account." Once your item is dispatched, you can locate the tracking number for your parcel to ascertain its current status. If you encounter any difficulties finding this information, don't hesitate to contact our Support Team at admin@projectuhealth.com

One potential solution is clearing the cache on your browser to prevent your computer from retaining the error and causing it to recur. Alternatively, consider switching to a different browser to determine if this resolves the problem.

For domestic shipments within the USA, delivery typically takes approximately 2-4 business days.

International shipments usually take around 5-10 business days to be delivered. It's important to note that international packages may experience delays due to customs procedures, and any associated fees and taxes are the responsibility of the consignee.

International shipping rates include charges for shipping only. Please be aware that duties, taxes, and any carrier brokerage fees are not incorporated into the order total during checkout.

Certain customs offices in various countries may necessitate the recipient (importer of record) to furnish specific forms of identification before releasing a shipment. This could involve providing an identification number such as a Unique Identification Number, CPF, or Tax ID.

It's important to note that duties and taxes may be payable to the parcel carrier upon delivery. The recipient of the order is responsible for settling these fees, as they will be determined and imposed by the parcel carrier.

Your order might be subject to import duties, taxes, or customs fees, and it is the customer's responsibility to stay informed about these charges. Since fees and taxes vary by country, the customer is obligated to cover any fees or taxes incurred.

Customs policies differ widely from one country to another; therefore, we recommend contacting your local customs office for comprehensive information. Should customs clearance procedures be necessary, delays beyond our initial delivery estimates may occur.

At times, customs may take an extended period to review and release an order, and PROJECTU HEALTH has no control over or influence on such delays.

Moreover, customs authorities may decide that a particular order or product is not permitted into the country and may return the order to our fulfillment center. Understanding local import laws is the customer's responsibility, including compliance with these laws regarding products. PROJECTU HEALTH is not liable for any costs incurred by the customer for orders rejected by local customs offices.

Refer to our return policy by clicking here.

For assistance in resolving the issue, please contact our Support Team at:

admin@projectuhealth.com